Holiday Insurance

24 hour Assistance

Select Sites customers who have taken out our insurance have 24 hour access to some of the best emergency assistance available. Operators are highly trained and multi-lingual so they can sort out everything for you - including repatriation to the UK by air ambulance if necessary.

Family Package

In addition to our Standard and Plus Personal and Vehicle policies, we are able to offer insurance packages which can represent even better value. For parties of 4 or more our personal plus package represents excellent value. You save £12 compared with the cost of 4 individual personal plus policies and if your party is bigger you save even more! The family package is available for any party of up to 8 people (either family members or not) travelling together and booked onto one pitch at each site.

Short Break Insurance From £13pp

If you want to take a short break across the channel, our 7 night policies provide a very economical insurance option.

Free Camping Indemnity Card

Some sites ask customers to leave identification at reception. The Camping Indemnity Card is regarded as proof of third party liability insurance and as an identity document. Without it the site may ask to hold your passport for the duration of your stay.

The card is free of charge if you choose both our Personal Plus and Car Breakdown Plus insurance

Free Insurance for Infants

If you take our Personal or Personal Plus options any infants (0-3yrs) are covered free of charge.

Loyalty Bonus-Save up to £40

If you have travelled with us before and book again for 2009 you can benefit from a FREE INSURANCE UPGRADE on Personal and Vehicle policies.  If you take out a Standard policy we will automatically upgrade it to a Plus policy FREE OF CHARGE.  So for a family of 4 taking Personal Plus and Vehicle Plus insurance, this represents a saving of up to £40.00 on the cost of your insurance.

New Pet Cover

Plus cover only - If your return home is delayed by more than 24 hours you are covered for additional kennel or cattery costs incurred.

New Disaster Cover

Plus cover only - If your tent or caravan or pre-booked pitch is damaged and cannot be used you are covered for alternative accomodation costs.

 

Personal Insurance

Underwritten by Europ Assistance Holdings Irish Branch.

DEMANDS AND NEEDS This travel insurance policy will suit the Demands and Needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling to countries included within the policy terms and who wish to insure themselves against the unforeseen events detailed in the cover section below. Subject to terms and conditions and maximum specified claim limits.
IMPORTANT We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information.

Policy Benefits

A Summary of the main policy benefits is shown below. These are maximum benefits. The amount that can be claimed depends on the actual loss. Limits on the ‘Plus’ cover replace the ‘Standard’. Benefits under Personal policies are per person unless otherwise stated. Excesses are applicable as shown in the Summary.

Emergency Medical Expenses  If any member of your party becomes ill, you are covered for the cost of medical treatment, hospital bills, emergency dental treatment, return home by air ambulance if medically necessary and, where necessary, accommodation costs for someone to accompany you.

Hospital Benefit  This is a payment for every day you spend in hospital.

Personal Accident  This is a lump sum payment which will be made if you have an accident whilst on holiday which results in your death or disablement within 12 months.

Baggage and Money  If baggage or money is lost, stolen or damaged, it will be covered subject to policy limits. This includes cover up to £500 per party for baggage left out of sight in a locked vehicle overnight within gated boundaries. Theft of money and valuables from an unattended car is generally not covered. However we have negotiated with our insurers to include this cover if you are holidaying in a tent provided that your car is locked and parked on your campsite.

Cancellation and Curtailment  If you have to cancel your holiday (or return home early) because of death, illness or injury of a close relative or business associate, or because of redundancy, jury service, fire, flood or burglary at home you are covered for the cost of any unused part of your holiday.You are also covered in the event of a ferry strike, provided it started after the policy was purchased.

Travel Delay  If your pre-booked transport is delayed for more than 12 hours you are covered (up to policy limit) for necessary additional travel and accommodation costs. If the delay is longer than 24hrs you can abandon your holiday and obtain a full refund of your holiday cost.

Personal Liability  If you cause an accident resulting in injury or damage to someone else or their property, you are covered against their compensation claims.

Legal Advice/Expenses  If someone causes your death or injury, you are covered for the cost of legal advice to help make a claim.

Passport  If your passport is lost or stolen, you can claim for reasonable costs incurred to get a replacement.

Pre-existing medical conditions  Unlike most travel insurance policies we do not automatically exclude all pre-exisiting medical conditions. Please check the policy document carefully for details of those conditions that are excluded.

Vehicle Assistance Insurance

Underwritten by Europ Assistance Insurance Limited.

Policy Benefits

Vehicle Assistance insurance is only valid if the vehicle is not overloaded. If you take car insurance and you are towing a trailer or caravan, both the car and the trailer/caravan must be covered.

Roadside Assistance  You are covered for emergency call out costs, towing expenses and emergency roadside repairs to keep you on the road. The cost of parts is not covered.

Location and Freight of Parts  The cost of obtaining replacement parts (though not the cost of the parts themselves) and transporting them to your vehicle is covered.

Car Hire  If your car is stolen, involved in an accident or breaks down and cannot be made roadworthy within 24 hours, you are covered for the cost of accommodation while you wait for repairs to be complete. Alternatively, you are covered for the cost of  transporting you and your family to your destination to enable you to continue your holiday.

If you are towing we strongly recommend that you take Plus Cover as a higher limit in this section is just one of the extra benefits of Plus cover.

Break-in Indemnity  If, whilst you are abroad, your vehicle is broken into, you are covered for the cost of emergency repairs to make your vehicle secure.

Vehicle Repatriation  We will transport you and your vehicle home if your vehicle is not repairable. If you have to return home without your car, you are covered for you or a driver of your choice to collect the vehicle once it is repaired.

Bail Bond  If you are involved in a motoring accident in Spain you will be required to lodge a bail bond, the service of which may be guaranteed by this policy (up to £1,000).

Legal Expenses  If you suffer death or injury in a motoring accident, you are covered for legal expenses to help obtain compensation.

If a customer is unable to provide details of their alternative insurer which provides appropriate levels of cover we will automatically add our insurance premiums to your invoice.

 

 

Important Features of your insurance

1. Insurance Document. You should read this carefully. It gives full details of what is and is not covered and the conditions of the cover. This will be sent with your Booking Invoice or is available upon request. 2. Conditions and Exclusions. Specific Conditions and Exclusions apply to individual Sections of your insurance, whilst General Conditions and Exclusions will apply to the whole of your insurance. 3. Health. This insurance contains restrictions regarding pre-existing medical problems concerning the health of the people travelling and of other people upon whose health the trip depends. You are advised to read the document carefully. 4. Property Claims. These claims are based on the value of the goods at the time you lose them and not on a ‘new for old’ or replacement cost basis. 5. Limits. This insurance has limits on the amount the insurer will pay under each Section. Some Sections also include other specific limits, for example, for any one item or for valuables in total. 6. Excesses. Under some Sections of this insurance, claims will be subject to an excess. This means you will be responsible for paying the first part of the claim. There are no excesses under our Holiday Cover Plus policy. 7. Reasonable Care. You need to take all reasonable care to protect yourself and your property, as you would if you were not insured. 8. Dangerous Sports and Pastimes. If you are going to take part in dangerous sports or pastimes where there is a risk of injury, check that this insurance covers you. 9. Customer Service. We always try to provide a high level of service. However, if you think we have not lived up to your expectations, please refer to the policy wording which outlines our Complaints Procedure. 10. Cooling-Off. This insurance contains a ‘cooling-off’ period of 14 days during which you can return it and get a refund if you have a justifiable reason for being dissatisfied with the cover provided. 11. Date Recognition Failure. Certain sections of your policy contains exclusions for losses arising from the failure of equipment to recognise the calendar date. 12. Fraudulent claims. It is a criminal offence to make a fraudulent claim.

 

Greenbank Holidays t/a Select Sites is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Services Authority.

View our Status Disclosure Document and policy booklet.